Privacy Policy
True Infinity Support respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.trueinfinitysupport.com and when you interact with us through our services.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and store the following types of personal information:
Personal Details: Name, date of birth, address, phone number, email address.
NDIS and Health Information: Where relevant, we may collect information related to disability support needs, health records, and NDIS plan details.
Website Usage Information: IP address, browser type, device information, pages visited, and time spent on our site.
Communication Data: Records of your correspondence with us (emails, enquiries, feedback).
Service Information: Information provided through forms, service agreements, or during service provision.
2. How We Collect Information
We collect information when you:
Contact us through the website or email.
Subscribe to our updates, newsletters, or service information.
Submit an enquiry, application, or feedback form.
Access or use our services, including intake forms and service agreements.
Visit our website (using cookies and similar technologies).
3. Why We Collect Your Information
We collect your information to:
Provide and manage our services, including NDIS support.
Respond to your enquiries and provide customer service.
Manage service agreements and participant records.
Improve our website and services.
Send updates, newsletters, and important service communications.
Comply with our legal obligations under Australian law, including the NDIS Code of Conduct and Privacy Act 1988 (Cth).
4. How We Share Your Information
We may disclose your personal information to:
Our staff, contractors, and authorised service providers who assist us in delivering services.
Health professionals, allied health providers, and other stakeholders involved in your care (with your consent).
Government bodies such as the NDIS Quality and Safeguards Commission, where required by law.
IT providers that host or manage our systems (ensuring privacy standards are maintained).
We will never sell your personal information to third parties.
5. How We Protect Your Information
We take the protection of your information seriously. We implement appropriate technical and organizational security measures, including:
Secure storage and access controls.
Staff training on confidentiality and privacy requirements.
Regular audits and reviews of privacy practices.
Encryption and secure data management protocols.
However, please note that no data transmission over the Internet is completely secure.
6. Accessing and Correcting Your Information
You have the right to:
Access your personal information we hold.
Request corrections to your personal information if it is inaccurate, out-of-date, or incomplete.
To request access or correction, please contact us at [insert email address] or call [insert phone number]. We will respond within a reasonable timeframe.
7. Cookies and Website Tracking
Our website may use cookies and tracking technologies to enhance your user experience. Cookies collect anonymous data such as:
Browser type
Date and time of visits
Pages viewed
You can control cookies through your browser settings. Disabling cookies may affect your website experience.
8. Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" will be updated.
We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact:
True Infinity Support
Email: Team.trueinfinity@gmail.com
